INSTALLATION AND TRAINING
For the hardware, we team up with experts in their field to integrate existing or newly created hardware with the software.
The best tools are worthless, when you do not know how to use them. So we make sure that during installation and training we spent most time on training the customers while preparing as much as possible from the installation via Internet before we arrive.
After training, the users do not only have a manual, but also video tutorials included right with the software to help them. The first three months of support are included in the base system to make sure, that the system can be put into operation and the whole spectrum of tasks that might be relevant is done successfully. After that, our customers can decide in favor of our popular support contract.
ONGOING SUPPORT AND FEEDBACK
Software is never finished, so we continue to improve and extend Media Check at a high pace. To do this, we are not only offering a system for automated control, we are also using a high level of automation for control within our development. Every day, a large number of checks is done for the current software version, starting with small unit tests up to multiple complete checks of diverse real-world examples.
The cooperation with every new customer results in new ideas to still make the software better than before. We are looking forward to your input!
Our aim to deliver the best product manifests itself in multiple aspects: intelligently filtering and grouping the deviations makes it easier and for the user to evaluate the result. This has two beneficial effects: the man-time is reduced and the users’ attention is not tired because of routinely accepting a large number of deviations. These effects are also supported by the user interface which shows the deviations in a most clear way and offers the most productive tools to deal with the deviations (e.g. handling multiple related deviations at multiple ups at once).
Documentation and manual but please up-to-date!!
… which is also self-evident for Media Check. The documentation supplied includes the installation qualification (IQ), our system operation check (OQ), the system check compliance with FDA CFR Part 11 as well as the manual and everything even as iBooks with interactive content. In this respect we offer our customers more and provide small, easy to understand tutorial videos on all aspects of our software. We also thought of the people who have to validate, evaluate or release Media Check. With this, the Media Check sequences help a lot. A sequence is a collection of jobs (with or without sample) that can be uploaded to the server for execution in just one step. For example, our popular system check is included in the installation as a sequence, so that you can start more than 20 checks in just one simple step. This saves time, and also avoids errors from manual input.
Customers with the productivity module can go beyond that and create and modify their own sequences. This makes updates a breeze.
An inspection report that is simple, understandable and complete!
… is self-evident for Media Check and also in this aspect our system sets new standards. The inspection report is the advertisement of quality assurance and should be reason enough to map the protocol as an audit trail of a complete inspection. Every action and communication with the server is logged including the user and client and can be found in the report. In addition to the detailed report also a short protocol is available. Adjustments regarding the layout, language and signature as well as additional export functions are natural for Media Check and may be configured by a program administrator. Extract from the inspection report is showing the inspection area as a summary overview and a found deviation indicating the position, actual state (sample), target state (reference) and difference image as binary mask (left to right). Of course, Media Check also offers a system-wide audit trail, that can be inspected from every client. Filter options help you in quickly finding out about just the events you are interested in.